Since August of 2003, New Harbinger has represented itself directly to booksellers and resellers in other market areas. If you are a bookseller or other reseller looking to purchase New Harbinger books, please call (800) 748-6273 and ask to be transferred to a New Harbinger salesperson. He or she will happily assist you to establish a New Harbinger account, apply for credit terms, and place your first order.

Customer Service

Our customer service department is open from 9:00 AM to 5:00 PM Pacific Time. We are closed on all federal holidays, the Friday after Thanksgiving, Christmas Eve, and New Year’s Eve.

Our phone number is (800) 748-6273
Fax number is (800) 652-1613
(We process faxed orders the next business day.)
Our SAN number is 205-0587
You can reach us by e-mail at customerservice@newharbinger.com.

Account Set-Up
If you are a first-time customer, please call (800) 748-6273 and ask to be transferred to a salesperson. He or she will help you complete the new account application and place your first order. For your convenience, you may download our new account application PDF here.

Ordering
Customers with established accounts may place orders in one of three ways: through their salesperson, electronically through EDI, or through our customer service department.

If you need a New Harbinger salesperson, please call (800) 748-6273 and ask to be transferred to a member of our sales staff.

You may place your order electronically through EDI or PubNet. If you have questions about ordering through EDI, please ask your salesperson, call (510) 652-0215 ext 111 or email our EDI contact.

Our order forms are available in pdf format.

order form

Please refer to the hours and contact information above to order through our customer service department.

Catalogs
If you need a copy of our current catalog, you may either e-mail our customer service department to request one be sent to you or see our available catalogs in electronic versions.

Wholesalers
You may also purchase New Harbinger books from national wholesalers including Ingram Book Company, Baker & Taylor, Bookazine, Partners Book Distributors, New Leaf Distributing Company, American Wholesale Book Company, and many others.

Shipping Information
Unless you instruct otherwise, your order will be shipped within three business days by way of RPS or UPS. Truck-sized shipments will be shipped within seven days on the common carrier of your choice. Shipments are all FOB publisher's shipping point. Unless you provide us with collect routing instructions including your shipping account number, we will prepay your freight charges and add them to your invoice. We will bill you for motor freight charges separately.

Returns Policy
New Harbinger offers our resale customers the option of buying books on a returnable basis. Your New Harbinger sales representative will provide you with a detailed explanation of our return policy. Please call your salesperson, or 800-748-6273 and ask to be transferred to a salesperson, if you have any questions.In order to return books you’ve purchased, you must establish an account with New Harbinger that allows returns. If your account allows returns, you do not need permission to return New Harbinger products.

Overstock Returns:
Products in salable condition are eligible for return after ninety days and up to one year from the date of invoice.

Items returned to New Harbinger Publications that are not eligible for return will not receive credit. We will not return ineligible merchandise unless you request a UPS call tag within thirty days of receiving our written notice of unacceptable returns. Videos, audiotapes, and CDs are eligible for return only if the original shrink-wrap is unbroken. We credit returns against future purchases only. We do not issue cash returns.

Out-of-Print and Discontinued Items
Out of print publications are eligible for return for 180 days after the title is declared out of print. Click here for a current list of out-of-print publications. If your terms of sale allow returns and your return conforms to our return policy, you must send book returns to:Publishers Storage and Shipping Corporation
Attn: New Harbinger Publications, Inc.
660 South Mansfield
Ypsilanti, MI 48197
Phone (734) 487-9720
Fax (734) 487-1890We regret that any books you return to our business and editorial offices in Oakland, CA, will be forwarded to our Michigan distribution center at your expense.

International Inquiries
If you are with a business operating outside the United States, please see our International Contacts page for more information.