Customer Service | NewHarbinger.com

(800) 748-6273  

M-F  9am - 5pm Pacific

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Customer Service

New Harbinger cares about your mental health.

We are open for business and ready to ship your order. You can order online 24/7. If you would like to speak with a customer service team member, call us toll-free, chat with us, or email: customerservice@newharbinger.com. We would be happy to assist you or help with suggestions for books based on your needs.


CUSTOMER SERVICE HOURS

MondayFriday, 9:00 AM to 5:00 PM
Pacific Time (convert Pacific Time to your time zone)

We are closed on all US federal holidays, including Juneteenth (June 19th), the Friday after Thanksgiving, Christmas, and New Year’s Eve.

To speak with a customer service representative:

Email: customerservice@newharbinger.com

Chat: Click on the chat icon in the lower right corner

Phone: (510) 594-6100
or (800) 748-6273

Fax: (800) 652-1613

New Harbinger Publications
Attn: Customer Service
5674 Shattuck Avenue
Oakland, CA 94609

Please note: our retail location is temporarily closed.

All of our prices are listed in US dollars (USD).

Your customer service representative will provide you with shipping and sales tax charges. We accept Visa, MasterCard, Discover, and American Express.

When faxing or mailing your order, you may print and use this order form (PDF). Please be sure to include your name, address, telephone number, and e-mail address. Please provide the title and quantity of each book you'd like to purchase.

Please include your credit card number, expiration date, and signature. We also accept personal checks and money orders drawn in US funds. DO NOT SEND CASH. Make checks out to New Harbinger Publications.

Shipping

We offer both standard and expedited shipping.  Charges will vary depending on your location and thetype of delivery you select when you check out.  We ship most orders via UPS or US Postal Service.  Please be sure to indicate if your delivery address is a business.

Standard shipping rates for UPS Ground or USPS Priority Mail are $6.95 USD for 1 item and $1.00 for each additional item.

California Residents, please note: An estimated sales tax rate of 7.75% will be shown on your order. Actual taxes will be based on your county's tax rate. Your actual order total will be stated in your shipping confirmation email.

Australian Residents, please note: We are only able to offer one shipping option for you at this time -- UPS International Expedited, business or residential (no delivery to PO boxes), at a rate of $40 USD for the first item and $2 USD for each addtional item.

Consumer Returns

All sales of ebooks and downloadable audio books are final. However, feel free to contact us if you believe your electronic purchase is defective or you experience technical difficulties.  

If you have ordered print books or physical CDs or DVDs and they arrive damaged or are in any way unsatisfactory, call us. We will arrange to have them replaced or your money refunded. We guarantee your satisfaction with print books and physical CDs and DVDs you buy from us directly for as long as you own them. You may return these products to us at any time for a credit or refund. You are responsible for any shipping charges associated with the return.

Returns address:
PSSC
New Harbinger Returns
660 South Mansfield
Ypsilanti, MI 48197

Author Services

For assistance with marketing and outreach, such as ordering books or printing flyers for events, please contact our author liaison, Jhoanna Valencia.

Other Information

For booksellers and resellers, please go to our Reseller page.

International customers, please go to our International orders page.

New Harbinger books are available at national chain bookstores like Barnes & NobleAmazonBooks-A-Million, and Powell's.

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