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e-books - Frequently Asked Questions

Q: How do I access the e-books I bought through your site?

A: Any e-books you have purchased through this site are available for download from your My e-books account page. You can view your order at your Order History account page. Sign in to your account at any time to review your orders, download e-books and accessories, and register New Harbinger books purchased at newharbinger.com or elsewhere.

Q: I downloaded an e-book from New Harbinger and got a “file corrupted” message. What’s the deal?

A: If you download an e-book from the New Harbinger website and got a "file corrupted" message when you tried to open the file, check the extension of your file. It will end in either .pdf or .epub: make sure you are using the correct application for your file.

Q: What’s the difference between PDF and ePub?

A: Our PDF e-books are identical to our paper books, page for page. They include images of the front and back covers, and they have navigable tables of contents and bookmarks. In order to view our PDF e-books, you'll need PDF-viewing software. You can download Adobe Reader for Mac or Windows for free here.

We also make many of our e-books available in ePub format, an open-source file format that uses re-flowable, re-sizeable text. If you choose this format you need to have a reading application/plugin or an eReading device to view the books. You can download Adobe's Digital Editions for Mac or Windows for free here.

Q: What e-book formats do you offer?

A: New Harbinger’s site offers both PDF and ePub formats.

Q: Can I get both formats for the price of one?

A: Absolutely. For one price of one title, you can get either or both the PDF and ePub formats of your e-book (when they are both available.)

Q: What about exchanges and returns?

A: If you have a problem with an ebook purchased from New Harbinger, please contact us, and we'll be happy to help you resolve it. Please note that we may limit ebook exchanges and returns at our discretion.

Q: I’m an iOS User. How do I get my PDF or ePub directly onto my phone?

A: You can easily add PDF or ePub files that you purchase directly from New Harbinger to your iPhone or iPad. One option is to simply download the file directly on your mobile device, choosing to open the file with iBooks when prompted.

You may also: 1. Download your purchase from a laptop or desktop computer. 2. Email it to yourself. 3. Open the email on your phone or tablet. 4. Open the file using iBooks.

Q: What about updates and accessories?

A: If you buy your e-books directly through the New Harbinger website, you gain automatic access to accessories that we've made available to go along with your books. These may include printable worksheets, audio and video files, and supplemental materials. You can check our bookstore page to find out which titles come with accessories.  Just select the "Accessories" tab toward the right of the display.

We'll also let you know by email if we issue updated or corrected versions of your e-books. Free updates are limited to the edition of your original purchase. However, we will also let you know of updates that may be purchased.

Q: Will I get automatic updates?

A: In most cases, we cannot automatically deliver corrected versions of e-books to your device. Some of our partners provide this service, but others do not. We do deliver corrected files, when necessary, to all our partners, however. If you think your book's version is out of date, please contact your retailer to find out about receiving the corrected version. You can access any accessories for your book by adding your purchases to our book registry. For more detailed information about our book registry, please visit Accessories.

Q: Where can I purchase New Harbinger e-books?

A:You can buy e-books directly from our site, as well as through most major retailers, including Amazon, Apple, Barnes & Noble, Sony, and more.

Q: What are the advantages to buying directly from newharbinger.com?

A: If you purchase directly from newharbinger.com you can save your e-books to any of your devices, download them again easily if you lose a device. In addition, when you buy e-books directly from our site you gain instant access to any accessory content or updates that might be available for them.