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Jobs

Thank you for your interest in New Harbinger Publications employment opportunities.

Customer Service Representative

New Harbinger is looking for a new team member to join its busy, fast-paced and multifaceted customer service department. The ideal candidate would have exceptional attention to detail and a superb attitude toward helping New Harbinger customers. We are looking for someone who is eager to take initiative, problem solve and grow with an energetic, employee-owned company. Experience in both a customer service and an administrative role preferred. Those with an interest in either publishing or mental health encouraged to apply.

Responsibilities:

  • Process customer orders via phone, mail and email daily
  • Open and maintain customer accounts in Acumen database
  • Maintain knowledge of company’s products and services in order to provide stellar customer support via email, telephone and in person at conferences
  • Manage an in-house inventory and assist employees with their inventory needs
  • Provide administrative support for other departments as necessary
  • Attend 3-5 conferences per year as an NHP representative to offer book sales and promote the company
  • Provide support to customers needing assistance with the navigation of the company’s websites, customer log-ins and passwords, and other technical support
  • Manage and maintain new projects as assigned

Knowledge, skills, and abilities required:

  • At least two years in a customer service or administrative position
  • Proficiency in Microsoft suite
  • Ability to travel both domestically and internationally (passport and state ID required)
  • Excellent written and verbal communication skills
  • Ability to maintain professional communication at all times as well as a compassionate and respectful approach to customer service
  • Attention to detail and capacity to multi-task

Hours: 40 hours

Salary: Competitive

Benefits: Competitive

To apply: Please submit a cover letter with salary requirement and a resume to hr@newharbinger.com


Human Resources Manager

New Harbinger is looking for a Human Resources Manager to provide direction and support for our staff of 60 employees. We are looking for someone who is eager to take initiative, problem solve and grow with an energetic, employee-owned company. Those with an interest in either publishing or mental health encouraged to apply.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
  • Recruits, interviews, tests, and selects employees to fill vacant positions.
  • Plans and conducts new employee orientation to foster positive attitude toward company goals
  • Keeps records of personnel transactions such as hires, promotions, transfers, terminations, and employee statistics for government reporting, and completes and keeps records of performance reviews
  • Coordinates management training in interviewing, hiring, terminations, promotions, performance reviews, safety and harassment – including serving as harassment officer
  • Advises management in appropriate resolution of employee relations issues and responds to inquiries regarding policies, procedures, and programs, investigates complaints of unprofessional behavior i.e. bullying
  • Administers performance review and salary administration programs to ensure effectiveness, compliance, and equity within organization
  • Advises employees and assists with administration of benefits programs such as insurance, PTO, disability, leave of absence, and employee assistance
  • Conducts wage surveys within labor market to determine competitive wage rates
  • Prepares and manages budget of human resources operations, and manages budget-raise questions and analysis
  • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
  • Prepares reports and recommends procedures to reduce absenteeism and turnover
  • Liaises and collaborates with other departments to ensure efficient procedures, workflow, and productivity for marketing initiatives and programs.
  • Represents organization at personnel-related hearings and investigations

Competencies: To perform the job successfully, an individual should demonstrate the following:

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to achieve goals.

Communications - Exhibits good listening and comprehension, Expresses ideas and thoughts both verbally and in written form. Keeps others adequately informed. Selects and uses appropriate communication methods.

Leadership

  • Exhibits confidence in self and others;
  • Inspires and motivates others to perform well;
  • Effectively influences actions and opinions of others;
  • Inspires respect and trust;
  • Accepts feedback from others;
  • Provides vision and inspiration to peers and subordinates;
  • Gives appropriate recognition to others;
  • Displays passion and optimism;
  • Mobilizes others to fulfill the vision.

Strategic Thinking

  • Develops strategies to achieve organizational goals;
  • Understands organization's strengths & weaknesses;
  • Adapts strategy to changing conditions.

Problem Solving

  • Develops alternative solutions
  • Gathers and analyzes information skillfully
  • Identifies and resolves problems in a timely manner
  • Sets expectations and monitors delegated activities;
  • Provides recognition for results.
  • Works week in group problem solving situations

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • BA or Master’s Degree in relevant field or equivalent
  • 4-10 years related experience and/or training; or combination of education and experience
  • Experience with ESOP companies and/or PEO’s preferred

New Harbinger Publications is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law ("Protected Status").

Salary: Competitive

Benefits: Competitive

To apply: Please submit a cover letter with salary requirement and a resume to hr@newharbinger.com