Frequently Asked Questions
Free Tools FAQs
Free Tools are downloadable worksheets, handouts, audio, and video we create to help you use New Harbinger books better.
For instance, we’ll often provide downloadable versions of worksheets you can print so you don’t have to photocopy them, or guided audio to help you really explore a given meditative practice.
Formerly called "Accessories", we make free tools for our books available to you on our website whenever we can. Not all of our books have free tools, and not all of our books have the same kinds of free tools available. But we're adding more content all the time.
You’ll need to have an account on this site to download free tools.
If a book has free tools available, you’ll find them near the end of the book’s product page, in the “Free Tools” section on that page.
First, login to your newharbinger.com account, or create one. Then, search the site for the book you want to download free tools for--or use the URL that appears in your book to go right to the free tools that are available for it. Once you’ve found the book’s product page, scroll down to find the Free Tools section. You can view and download the files there.
- For PDF files, click the “download” button to the right of each file to view the item. You can also right-click the “download” button to save the file to your machine.
- For audio files, click the play button to play files right on your device, or right-click “download” to save the file to your machine. You can also save the whole set of audio files, if you prefer, by downloading the “All audio files” zip file that’s posted at the end of each audio section.
- For video files, click the play button to play the video right on your device. Videos are not currently downloadable.
You can also add the free tools for any book to the Free Tools Library associated with your newharbinger.com account for easy access later. Just click the “Save this to my free tools library” button that you’ll see on every Free Tools page.
Why do we ask users to create accounts on our website to download any free tools? It may seem like a hassle, but it allows us to protect our authors’ copyrighted content without going so far as to require a paywall. It also allows us to set up Free Tools Library for each user, as a way for us to make the free tools you use most readily available to you.
Yes! Whether you bought your book on newharbinger.com, bought it somewhere else, or borrowed it from a library or a friend, the free tools are available to you.
All you need to do is find the product page for the book, by searching for the book’s title using the search bar above or using the URL provided in the text. Then, scroll down to the Free Tools section of that page, click on the free tool you’d like to view or download, and follow the steps there.
You’ll be prompted to login to your newharbinger.com account, or to create one, if you don’t have one already. But once you’ve done that, you can view and download the free tools available for that book.
You can also save the book’s free tools page to your Free Tools Library so you can access the tools again easily next time.
Accessing free tools you’ve downloaded before is easy. Just be sure to click the “Save this to my free tools library” button when you first visit the Free Tools page for a particular book. This will add the title to your Free Tools Library. After that, whenever you log in to your account on newharbinger.com, you’ll find your Free Tools Library, with all the books you‘ve saved to your free tools library before, on the first page of your account; just scroll down.
If your book’s free tools include audio files, please note:
- Please right-click (or command-click on a Mac) your mouse on the word “download” and then choose “Save file as...” to save the file to your desktop, Downloads folder, or wherever else you wish.
Other Issues?
If you have more questions about New Harbinger’s free tools, we’re here to help.
You can chat with us via the chat button in the lower right of your screen, email us at customerservice@newharbinger.com or give us a call at (800) 748-6273. We're available Mon–Fri, 9am to 5pm, Pacific Time.
Product Download FAQs
*Returning customers: please note that we are experiencing a bug re: downloading Past Orders in the Chrome browser. Please Right-click on the download button, choose "Save link as..." then, if Chrome tells you that the file "can't be downloaded securely", click on the small arrow next to "Discard" and choose "Keep".
At this time, we highly recommend using the Firefox browser to download your products purchased on the old site.
Any e-Books or audiobooks you have purchased through this site are available for download from your account under the title "My Downloads". Click on the PDF, eBook, or Audiobook in the list of My Downloads to download the file to your computer, phone, or tablet.
Orders from our old website which contained e-Books or audiobooks will appear at the top of the list. Click on a Past Order and the downloadable products from that order will appear at the bottom of the list of My Downloads. We highly recommend using the Firefox browser to download your products purchased on the old site.
*Returning customers: please note that we are experiencing a bug re: downloading Past Orders in the Chrome browser. Please Right-click on the download button, choose "Save link as..." then, if Chrome tells you that the file "can't be downloaded securely", click on the small arrow next to "Discard" and choose "Keep".
You can buy e-books directly from our site, as well as through most major retailers, including: Amazon, Apple, Barnes & Noble, Sony, and more.
If you download an e-book from the New Harbinger website and got a, "file corrupted" message when you tried to open the file, check the extension of your file. It will end in either “.pdf” or “.epub”. Make sure you are using the correct application for your file.
It’s also possible that there was an interruption in your Wi-Fi, data stream, or internet connection when you downloaded the file. Please try it again.
Our site frequently offers both PDF and ePub formats for download with a single e-Book purchase. For certain titles only one of these formats is available.
Our PDF e-books are identical to our paper books; page for page. They include images of the front and back covers, and they have navigable tables of contents and bookmarks. In order to view our PDF e-books, you'll need PDF-viewing software. You can download Adobe Reader for Mac or Windows for free.
We also provide many of our e-Books in ePub format, an open-source file format that uses re-flowable, re-sizeable text. If you choose this format you need to have a reading application/plugin or an eReading device to view the books. You can download Adobe's Digital Editions for Mac or Windows for free. You can also read these files on your Kindle or Nook device.
Our PDF e-Books are identical to our paper books; page for page. They include images of the front and back covers, and they have navigable tables of contents and bookmarks. In order to view our PDF e-books, you'll need PDF-viewing software. You can download Adobe Reader for Mac or Windows for free.
We also provide many of our e-Books in ePub format, an open-source file format that uses re-flowable, re-sizeable text. If you choose this format you need to have a reading application/plugin or an eReading device to view the books. You can download Adobe's Digital Editions for Mac or Windows for free. You can also read these files on your Kindle or Nook device.
Absolutely. When you buy an e-Book at Newharbinger.com, for one price of one title, you will have access to both the PDF and ePub formats of your e-Book (when they are both offered and available).
If you have a problem with an e-book purchased from New Harbinger, please contact us, and we'll be happy to help you resolve it. Please note that we may limit e-book exchanges and returns at our discretion.
You can easily add PDF or ePub files that you purchase directly from New Harbinger to your iPhone or iPad.
One option is to simply download the file directly on your mobile device, choosing to open the file with iBooks when prompted.
You may also:
- Download your purchase from a laptop or desktop computer.
- Email it to yourself.
- Open the email on your phone or tablet.
- Open the file using iBooks.
We cannot automatically deliver corrected versions of e-books to your device. Some of our partners provide this service, but others do not. We do deliver corrected files, when necessary, to our customers’ accounts, and to all our partners, however. If you think your book's version is out of date, please contact your retailer to find out about receiving the corrected version.
If you purchase directly from this website you can
- Save your e-books to any of your devices
- Download an ePub and a PDF version of most of our titles for the price of one eBook!
- Easily download them again if you lose a device.
- When you buy e-Books directly from our site you gain access to any free tools or updates that might be available for them.
- New Harbinger Publications is an independent, employee-owned publisher.
Customer Service FAQs
Yes, we accept phone orders Monday through Friday, 9 am – 5 pm Pacific Time, at 1-800-748-6273. We are closed on all U.S. Federal Holidays.
We currently charge sales tax for customers living in California and Michigan, based on your CA or MI county's tax rate. Your actual order total will be shown on the checkout screen.
We accept Visa, MasterCard, Discover, and American Express, and Paypal.
If faxing or mailing your order, you may print and use this order form. Please include your credit card number, expiration date, and signature. We also accept personal checks and money orders drawn in US funds.
You can make checks out to: New Harbinger Publications.
DO NOT SEND CASH.
If you provided a physical US shipping address, we will send you a shipping confirmation email when the item leaves our warehouse. It will include a UPS or USPS tracking number depending on your shipping choice at checkout.
If you lose your shipping confirmation email, please contact us. We cannot track shipments outside of the United States.
We guarantee your satisfaction!
Print books, physical CDs and DVDs purchased directly from us may be returned at any time for credit or refund.
All sales of e-Books and downloadable audiobooks are final.
However, feel free to contact us if you believe your electronic purchase is defective or you experience technical difficulties. See our Customer Service page for the full details on returns.
Unfortunately, we can no longer offer this service via the website.
Please contact our customer service department to make an order for a downloadable product under another email address other than your own.
Account
An account is needed to make purchases, access order history, store multiple shipping addresses, view your orders in your account, and maintain access to your downloadable products (PDFs, ePUBs, and audiobooks) and Free Tools (PDFs, MP3s).
Click on the person icon at the top of the site, then enter your email and click on the “Reset password” button under the Sign In button.
or 
You will receive an email with a link to reset your password within a few minutes. Check your junk/spam folder if you don’t see it in your inbox.
Audiobooks
Audiobooks download bug: We are currently experiencing a bug where the download buttons for newly purchased audiobook are missing. Please contact customer service to access your new audiobook purchase. We apologize for the inconvenience. We are working to have this fixed soon.
*Audiobooks download bug: We are currently experiencing a bug where new audiobook download buttons are missing. Please contact customer service to access your new audiobook purchase.
Any audiobooks you have purchased through this site will be available for download from your account under the title "My Downloads". Click on the PDF, eBook, or Audiobook in the list of My Downloads to download the file to your computer, phone, or tablet.
Orders from our old website which contained e-Books or audiobooks will appear at the top of the list. Click on a Past Order and the downloadable products from that order will appear at the bottom of the list of My Downloads. We highly recommend using the Firefox browser to download your products purchased on the old site.
*Returning customers: please note that we are experiencing a bug re: downloading Past Orders in the Chrome browser. Please Right-click on the download button, choose "Save link as..." then, if Chrome tells you that the file "can't be downloaded securely", click on the small arrow next to "Discard" and choose "Keep".
Our audiobooks are a collection of mp3 files collected into a ZIP file. A ZIP file, like other archive file formats, is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression. After you download a ZIP file, you will need to unpack its contents in order to use it.
Windows users: Right-click on the ZIP file and choose “Extract All…” Or you can use WinZip or PeaZip.
Mac users: Double-click on the ZIP file to decompress. Or try StuffIt Expander.
Our downloadable products are available for download for as long as we retain the rights to sell the product.
Yes, except for older model iPad & iPhone users—please download the file to a computer and transfer via iTunes and a USB connection.
Yes, you can download them to as many devices as you want, as many times as you like.
