Frequently Asked Questions

Free Tools FAQs

Free Tools are downloadable worksheets, handouts, audio, and video we create to help you use New Harbinger books better.

We make free tools for our books (which we used to call "accessories") available to you on our website whenever we can. Not all of our books have free tools, and not all of our books have the same kinds of free tools available. But we're adding more content all the time.

How do I download Free Tools / Register a book?

Create an account or login.
You’ll need to have an account on this site to download free tools/accessories.
Search for the book title, and go to the product page.
Or, type the URL that appears in your book into the browser address bar to go right to the free tools that are available for it.
Click on the Download Free Tools button under the book cover on the product page.
Or scroll down the product page to find the Free Tools section. You can view and download the files there.

Look for this button on your book's product page

For PDF files, click the “download” button to the right of each file to view the item. You can also right-click or Ctrl-click the “download” button to save the file to your device's default download location.
For audio files, click the play button to play files right on your device, or right-click or Ctrl-click the “download” button to save the file to your device. You can also save the whole set of audio files, if you prefer, by downloading the “All audio files” zip file that’s posted at the end of each audio section.
For video files, click the play button to play the video right on your device. Videos are not currently downloadable.

You can also add the free tools for any book to your Free Tools Library for easy access later. Just click the “Save this to my free tools library” button that you’ll see on every Free Tools page:

Why do I need an account on newharbinger.com to download free tools?

I didn’t purchase my book at newharbinger.com. Can I still download the free tools?

Yes! Whether you bought your book on newharbinger.com, bought it somewhere else, or borrowed it from a library or a friend, the free tools are available to you.

All you need to do is find the product page for the book, by searching for the book’s title using the search bar above or using the URL provided in the text. Then, scroll down to the Free Tools section of that page, click on the free tool you’d like to view or download, and follow the steps there.

You’ll be prompted to login to your newharbinger.com account, or to create one, if you don’t have one already. But once you’ve done that, you can view and download the free tools available for that book.

You can also save the book’s free tools page to your Free Tools Library so you can access the tools again easily next time.

How can I find free tools I’ve downloaded before?

Accessing free tools you’ve downloaded before is easy. Just be sure to click the “Save this to my free tools library” button when you first visit the Free Tools page for a particular book. This will add the title to your Free Tools Library. After that, whenever you log in to your account on newharbinger.com, you’ll find your Free Tools Library, with all the books you‘ve saved to your free tools library before, on the first page of your account; just scroll down after logging in.

I’m having trouble downloading audio files from your site

I'm logged in but get an 'access denied' message when I try to download a free tools file

Other Issues?

If you have more questions about New Harbinger’s free tools, we’re here to help.

You can chat with us via the chat button in the lower right of your screen, email us at customerservice@newharbinger.com or give us a call at (800) 748-6273. We're available Mon–Fri, 9am to 5pm, Pacific Time.

Product Download FAQs

How do I access the e-Books I bought from your site?

Any e-Books or audiobooks you have purchased through this site are available for download from your account under the title "My Downloads". Click on the "download" button next to the PDF, eBook, or Audiobook in the list to download the file to your computer, phone, or tablet.

Orders from our old website which contained e-Books or audiobooks will appear at the end of the list. click the "Older" button to find Past Orders.

Click "download" next to a Past Order to unbundle the files. The page will refresh and downloadable products from that order will appear at the top of the list of My Downloads, next to today's date.

Now click the Download button next to those products to save them to your device.

How do I download products that I bought on your old website?

To download Past Orders from our old website, you will first need to unbundle them by clicking "Download" for each row.

When you click "Download" next to a Past Order, the page will refresh, and you should find the ebooks or audiobook associated with that order at the top of the "My Downloads" list, next to today's date.

Now click "Download" next to each unbundled file name and the file should appear in your device's default download location. Some of our ebooks and audiobooks are large files, and so we recommend downloading them to a computer, then uploading to your phone, tablet, or e-reader from there.

I clicked the download button next to my past orders but nothing happens or I get an error message

I downloaded an e-Book from New Harbinger and got a “file corrupted” message. What’s the deal?

If you download an e-book from the New Harbinger website and got a, "file corrupted" message when you tried to open the file, check the extension of your file. It will end in either “.pdf” or “.epub”. Make sure you are using the correct application for your file.

It’s also possible that there was an interruption in your Wi-Fi, data stream, or internet connection when you downloaded the file. Please try it again.

What e-book formats do you offer?

Our site frequently offers both PDF and ePub formats for download with a single e-Book purchase. For certain titles only one of these formats is available.

Our PDF e-books are identical to our paper books; page for page. They include images of the front and back covers, and they have navigable tables of contents and bookmarks. In order to view our PDF e-books, you'll need PDF-viewing software. You can download Adobe Reader for Mac or Windows for free.

We also provide many of our e-Books in ePub format, an open-source file format that uses re-flowable, re-sizeable text. If you choose this format you need to have a reading application/plugin or an eReading device to view the books. You can download Adobe's Digital Editions for Mac or Windows for free. You can also read these files on your Kindle or Nook device.

What’s the difference between PDF and ePub?

Our PDF e-Books are identical to our paper books; page for page. They include images of the front and back covers, and they have navigable tables of contents and bookmarks. In order to view our PDF e-books, you'll need PDF-viewing software. You can download Adobe Reader for Mac or Windows for free.

We also provide many of our e-Books in ePub format, an open-source file format that uses re-flowable, re-sizeable text. If you choose this format you need to have a reading application/plugin or an eReading device to view the books. You can download Adobe's Digital Editions for Mac or Windows for free. You can also read these files on your Kindle or Nook device. Our ePubs are accessible and may be read aloud with Text-to-Speech options in ePub readers.

Are your e-Books accessible?

Most of our e-Books are accessible and may be read aloud by text-to-speech software. Look for the word "ePub" on our product pages: "eBooks (ePub, PDF)". If "ePub" appears, then an accessible version of the e-Book is available.

After purchase, the ePub file may be downloaded from your Account where it appears as "e-Book" (not PDF).

Open the ePub in your favorite e-Book reader and select the text passages you want to have read aloud. You may need to turn on this feature in the e-Book software preferences.

Can I get both formats for the price of one?

What about exchanges and returns?

I’m using an iPhone. How do I get my PDF or ePub directly onto my phone?

You can easily add PDF or ePub files that you purchase directly from New Harbinger to your iPhone or iPad.

One option is to simply download the file directly on your mobile device, choosing to open the file with iBooks when prompted.

You may also:

Download your purchase from a laptop or desktop computer.
Email it to yourself.
Open the email on your phone or tablet.
Open the file using iBooks.

Will I get automatic updates?

Why should I buy directly from newharbinger.com?

If you purchase directly from this website you can

Save your e-books to any of your devices
Download an ePub and a PDF version of most of our titles for the price of one eBook!
Easily download them again if you lose a device.
When you buy e-Books directly from our site you gain access to any free tools or updates that might be available for them.
New Harbinger Publications is an independent, employee-owned publisher.

Customer Service FAQs

Do you accept orders over the phone?

Will I be charged sales tax on my order?

We currently charge sales tax for customers residing in Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Utah, Virginia, Washington, and Wisconsin, based on your county and/or city's tax rate. Your actual order total will be shown on the checkout screen. To make a tax-exempt order, please contact our customer service department.

What credit cards or other payment methods do you accept?

Where is my order? Can I track it?

How do I return a product?

We guarantee your satisfaction!

Print books, physical CDs and DVDs purchased directly from us may be returned at any time for credit or refund.

All sales of e-Books and downloadable audiobooks are final.

However, feel free to contact us if you believe your electronic purchase is defective or you experience technical difficulties. See our Customer Service page for the full details on returns.

How can I gift an e-book?

Account

Why do I need an account?

How do I reset my password?

How do I change my password?

I'm trying to create an account but I keep getting the error message: "Invalid email or password"

Is my credit card information secure?

We use PCI-compliant third-party payment processors to collect and encrypt payment information – we will not collect or store your payment information other than the last 4 digits of your credit card and any associated transaction data. Neither New Harbinger nor any of our service providers keep credit card numbers, expiration dates, and/or security numbers on file, and any stored credit card information is encrypted and secured and cannot be used without your CVV number, which is not stored.

However, if you would like to remove any trace of your credit card information, please send an email to customerservice@newharbinger.com from the email address associated with your account, or you can make a request via our chat box.

I have sent myself reset password emails and none of them have arrived. I have checked spam/junk and every folder. How can I change my password?

Audiobooks

How do I download my audiobooks from this site?

Any audiobooks you have purchased through this site will be available for download from your account under the title "My Downloads". Click on the Audiobook in the list of My Downloads to download the file to your computer, phone, or tablet. Since the audiobook files are usually very large, we recommend downloading it to your computer then transferring to your phone or tablet.

Orders from our old website which contained e-Books or audiobooks will appear at the top of the list. Click on a Past Order and the downloadable products from that order will appear at the bottom of the list of My Downloads. We highly recommend using the Firefox browser to download your products purchased on the old site.

Why is my audiobook download one large file instead of being broken down into tracks?

Our audiobooks are a collection of mp3 files collected into a ZIP file. A ZIP file, like other archive file formats, is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression. After you download a ZIP file, you will need to unpack its contents in order to use it.

Windows users: Right-click on the ZIP file and choose “Extract All…” Or you can use WinZip or PeaZip.

Mac users: Double-click on the ZIP file to decompress. Or try StuffIt Expander.

How long will my audiobooks be available for download?

Can I download audiobooks directly to my mobile device?

Can I download audiobook purchases multiple times or to multiple computers?