Customer Service

New Harbinger cares about your mental health.

We are open for business and ready to ship your order.
You can order online 24/7.

If you would like to speak with a customer service team member, call us toll-free, chat with us, or email: customerservice@newharbinger.com. We would be happy to assist you or help with suggestions for books based on your needs.

CUSTOMER SERVICE HOURS

Monday - Friday, 9:00 AM to 5:00 PM Pacific Time

We are closed on all US federal holidays, including Juneteenth (observed June 18th in 2021), the Friday after Thanksgiving, Christmas, and New Year’s Eve.

To contact a customer service representative:

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Phone:
(510) 652-0215
or (800) 748-6273

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Chat:
Click on the blue chat button in the lower right corner

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Fax:
(800) 652-1613

Download a faxable order form

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Address:
New Harbinger Publications
Attn: Customer Service
5674 Shattuck Avenue
Oakland, CA 94609

Download a printable order form

Please note: our retail location is currently closed due to COVID-19.

All of our prices are listed in US dollars (USD).

Your customer service representative will provide you with shipping and sales tax charges. We accept Visa, MasterCard, Discover, and American Express for website and phone orders only.

When faxing or mailing your order, you may print and use this order form (PDF). Please be sure to include your name, address, phone number, and e-mail address. Please provide the title and quantity of each book you'd like to purchase.

Please include a personal check or money order drawn in US funds.
DO NOT SEND CASH OR CREDIT CARD NUMBERS
Checks may be made out to New Harbinger Publications.

Shipping

We offer both standard and expedited shipping. Charges will vary depending on your location and the type of delivery you select when you check out.  We ship most orders via UPS or US Postal Service. Please be sure to indicate whether your delivery address is a business.

Standard shipping rates for UPS Ground or USPS Priority Mail are:
$6.95 USD for 1 item and $1.00 for each additional item.

  UPS Ground
Continental U.S.
No P.O. Boxes
USPS Priority Mail
Continental U.S. and APO/FPO
Priority Mail
Alaska, Hawaii & US territories
USPS Intl Mail
(Except Australia)
UPS Intl Expedited
3-5 days
(No P.O. boxes)
UPS 2-day
50 states & PR
(No other territories)
one item $6.95 $6.95 $9.00 $12.00 $40.00 $45.00
two items $7.95 $7.95 $10.50 $14.00 $42.00 $47.00
three items $8.95 $8.95 $12.00 $16.00 $44.00 $49.00
four items $9.95 $9.95 $13.50 $18.00 $46.00 $51.00
for each additional item up to 25 add: $1.00 $1.00 $1.50 $2.00 $2.00 $2.00

 

For additional shipping options, please contact us.

California Residents, please note: Your county's estimated sales tax rate will be shown on your order. Your actual order total will be stated in your shipping confirmation email.

Australian Residents, please note: We are only able to offer one shipping option for you at this time -- UPS International Expedited, business or residential (no delivery to PO boxes), at a rate of $40 USD for the first item and $2 USD for each additional item.

Consumer Returns

All sales of ebooks and downloadable audio books are final. However, feel free to contact us if you believe your electronic purchase is defective. Please also see our Product Download FAQs for help with technical difficulties.

If you have ordered print books or physical CDs or DVDs directly from us and they arrive damaged or are in any way unsatisfactory, call us: (510) 594-6100 or toll-free at (800) 748-6273.

We will arrange to have them replaced or your money refunded. We guarantee your satisfaction with print books and physical CDs and DVDs you buy from us directly for as long as you own them. You may return these products to us at any time for a credit or refund. You are responsible for any shipping charges associated with the return.

Ship your returns to:

PSSC
New Harbinger Returns
660 South Mansfield
Ypsilanti, MI 48197

Author Services

For assistance with marketing and outreach, such as ordering books or printing flyers for events, please contact our author liaison, Jhoanna Valencia.

Other Information